Terms & Conditions

Welcome to The Official Cleaners! We provide high-quality commercial cleaning services to ensure your office, restaurant, or establishment maintains a sparkling first impression. By using our services, you agree to the following terms and conditions:

Service & Scheduling

    • Clearly defined scope of work: We will provide a detailed proposal outlining the specific cleaning tasks included in your service. This ensures clear expectations and optimal results.
    • Scheduling flexibility: We offer flexible scheduling options to accommodate your business needs. Whether it’s daily janitorial services, deep cleaning, or post-construction cleanup, we’ve got you covered.
    • Trained and insured professionals: Our team consists of experienced and insured cleaning technicians proficient in industry best practices and using high-grade cleaning solutions.

Payment & Cancellations

    • Competitive rates: We offer competitive pricing structures based on the size and scope of your cleaning project.
    • Transparent billing: You will receive a clear and detailed invoice outlining the services rendered and associated costs.
    • Cancellation policy:  We require a minimum of 48 hours’ notice for service cancellations to avoid a cancellation fee.

Safety & Liability

    • Safety first: We prioritize a safe work environment for our team and your staff. We maintain a comprehensive insurance policy for your peace of mind.
    • Pre-existing damage: Our services are designed to maintain a clean environment. We are not liable for pre-existing damage or wear and tear on your property.
    • Valuable items:  We recommend securing valuables before our cleaning team arrives.

Satisfaction Guarantee

    • Your satisfaction is our priority. We are committed to providing exceptional cleaning services. If you’re not satisfied, please let us know within 24 hours, and we’ll rectify the situation.

Additional Information

These terms and conditions and any future amendments constitute the entire agreement between you and The Official Cleaners. We reserve the right to modify these terms at any time. For further information or questions, please don’t hesitate to contact us.